Return Policy for Futbol World Store:
At Futbol World Store, we want you to be completely satisfied with your purchase. If you are not happy with your purchase, we offer a 30-day return policy. Please note the following conditions and guidelines:
Eligibility for Return:
You have 30 days from the date of receipt to initiate a return.
Products must be in their original condition and packaging, with all tags still attached.
Products should not have been washed or used.
Jerseys with customized name and number or that have already been washed are not eligible for exchange or return.
Jerseys with the choice of a player’s name or number and addition of optional patches are also considered customization and are not eligible for exchange or return.
Exchanges and Refunds:
Jerseys without customized name and number can be exchanged for the same value item or returned for a refund.
If the exchange item is more expensive, the customer is responsible for paying the price difference.
The customer is responsible for paying the shipping fee for any returns or exchanges.
Returning Your Purchase:
To initiate a return, please contact our customer support team.
Our team will assist you in the return process and provide you with a return address.
Upon receipt of your returned parcel, it will be checked by our fulfillment center (usually within 72 hours of receipt).
If the returned item meets the criteria, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 10 business days.
If you have any questions or concerns about your purchase, please do not hesitate to contact our customer support team.
If you received the jersey with any problems, please email us with clear photos to describe the issues, and we will provide a satisfactory solution.
Please understand that customized soccer jerseys are not eligible for return or exchange, unless there was a mistake made by us in the customization process. Thank you for choosing Futbol World Store.